The Field Service Management industry faces a convergence of challenges. As trusted career experts retire in increasing numbers, product variety and complexity accelerate. Traditional methods for scaling expertise are no longer sufficient. But there are companies who are innovating — overcoming these challenges to increase service quality and efficiency.
How are they doing it?
Aberdeen Group’s survey of service leaders reveal a robust investment in Augmented Reality as a key strategy for unlocking service expertise. Engaging and highly effective — AR is amplifying the capabilities of technicians across all experience levels.
Access the white paper and discover:
- How service leaders differ from laggards with respect to AR
- What are the most common AR service applications for quick wins
- How AR usage correlates to improved compliance, customer retention, and resolution times
- How to chart a path to success using AR